Shipping Policy

Thank you for choosing Chitelli. Our Shipping Policy outlines the terms and conditions regarding the shipping of our products, which are dropshipped from our trusted partner, Printful.

1. Order Processing:

Orders are processed within 3 business days after the payment is confirmed. Please note that processing times may vary during peak seasons.

2. Shipping Rates:

Shipping rates are calculated at checkout based on the destination and weight of the order. We offer standard and expedited shipping options for your convenience.

3. Shipping Timeframes:

The shipping timeframes depend on the shipping method selected:

  • Standard Shipping: Estimated delivery within 10 business days.
  • Expedited Shipping: Estimated delivery within 7 business days.

Please note that these timeframes are approximate and may be subject to delays beyond our control.

4. International Shipping:

We offer only offer shipping to the USA and Canada.

5. Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing the tracking information. You can track your order using the provided tracking number.

6. Lost or Damaged Items:

Chitelli is not responsible for lost or damaged items during transit. If you encounter any issues, please contact our customer service team, and we will assist you in filing a claim with the carrier.

7. Returns and Refunds:

For information on returns and refunds, please refer to our Returns Policy.

8. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at:

Email: support@chitelli.com

Chitelli reserves the right to update this Shipping Policy. Any changes will be effective upon posting on our website.

Thank you for choosing Chitelli.

Testimonials

Reviews are collected through email forms with verified purchasers, ensuring that the feedback received is both authentic and reflective of genuine customer experiences. This method allows us to directly engage with our customers and use their valuable input to continuously improve our offerings.

Jasper Maverick(Mav)

Def Impressed!

Chitelli's product quality exceeded my expectations especially knowing most other stylistic high-tops don't have the best quality. I got myself the turtle's and my girlfriend the rose. I think the rose ones are the best in the current collection.

Willa Scout

Shoes with some personality

I've been looking for some shoes that have color and personality and these are def it. The Tie Dye shoes are a perfect blend of comfort and trendiness.

Ezra Weston

Much Better Quality Than Other High Tops

High tops tend to not have the best quality but I found these comfy enough to walk in for more than 3 hours. The shoes are well-crafted, I got the New York Skyline one :).

Brennan Jay

Shoes are really comfy

If you can be patient as delivery for me took 2 weeks, it'll be worth it. The shoe prints are better than the big brands and you get more options plus they are actually comfy to wear.

Indigo Elara

The style and service are great

Chitelli nailed both style and service. The shoes of course have a personality. I tend to get anxious when waiting for shoes so I reached out to them worrying about my order and they responded quite quickly which I appreciate.

Gabriel Nikolai

Fashionable Footwear, Fantastic Service!

Chitelli's shoes are a fashion-forward delight. I got the new emoji collection and it was absolutely amazing. There was a slight print error but customer service responded to my issues quick and sent a new pair!

Wren Nanook

Chitelli's Excellence Shines Through

Chitelli's commitment to product excellence is evident in their shoes. Pair that with outstanding customer service, and you've got a winning combination.