Return Policy

Thank you for choosing Chitelli. Our Return Policy outlines the terms and conditions for returning products purchased from our website.

1. Eligibility:

If you happen to receive a misprinted, damaged, or defective item, please let us know within 14 days of receiving the product. In the rare event of a package being lost in transit, we kindly ask that you submit your claim within 14 days of the estimated delivery date.

If it turns out that the issue is on our end, rest assured that we've got it covered at our expense. Your satisfaction is our top priority.

2. Initiating a Return:

To initiate a return, please contact our customer service team at support@chitelli.com with your order number and details of the item including a picture of the defect you wish to return. We will provide you with instructions on how to proceed.

3. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your return.

4. Refund Process:

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to the original method of payment within 3 business days.

5. Exchanges:

We currently do not offer exchanges.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide instructions on how to proceed with a replacement or refund.

7. Contact Us:

If you have any questions or concerns about our Return Policy, please contact us at:

Email: support@chitelli.com

Chitelli reserves the right to update this Return Policy. Any changes will be effective upon posting on our website.

Thank you for choosing Chitelli.

Testimonials

Reviews are collected through email forms with verified purchasers, ensuring that the feedback received is both authentic and reflective of genuine customer experiences. This method allows us to directly engage with our customers and use their valuable input to continuously improve our offerings.

Jasper Maverick(Mav)

Def Impressed!

Chitelli's product quality exceeded my expectations especially knowing most other stylistic high-tops don't have the best quality. I got myself the turtle's and my girlfriend the rose. I think the rose ones are the best in the current collection.

Willa Scout

Shoes with some personality

I've been looking for some shoes that have color and personality and these are def it. The Tie Dye shoes are a perfect blend of comfort and trendiness.

Ezra Weston

Much Better Quality Than Other High Tops

High tops tend to not have the best quality but I found these comfy enough to walk in for more than 3 hours. The shoes are well-crafted, I got the New York Skyline one :).

Brennan Jay

Shoes are really comfy

If you can be patient as delivery for me took 2 weeks, it'll be worth it. The shoe prints are better than the big brands and you get more options plus they are actually comfy to wear.

Indigo Elara

The style and service are great

Chitelli nailed both style and service. The shoes of course have a personality. I tend to get anxious when waiting for shoes so I reached out to them worrying about my order and they responded quite quickly which I appreciate.

Gabriel Nikolai

Fashionable Footwear, Fantastic Service!

Chitelli's shoes are a fashion-forward delight. I got the new emoji collection and it was absolutely amazing. There was a slight print error but customer service responded to my issues quick and sent a new pair!

Wren Nanook

Chitelli's Excellence Shines Through

Chitelli's commitment to product excellence is evident in their shoes. Pair that with outstanding customer service, and you've got a winning combination.